Privacy Policy

Pentor (Cambodia) Plc. Privacy Policy & Statement

Pentor (Cambodia) Plc. values your privacy. It is important for us to ensure that you understand how your personal information is safeguarded and the types of information received and collected by us every time you visit our website or whenever you do business with us.

Online Security of Personal Information

Unless you opted to be identified, you are and will remain anonymous because our website is designed to maintain your anonymity. In case personal information is required, you will be prompted by our system. This is also true in case you created an account with us and wish to access said account online, you will be required to provide information acting as an identifier. Pentor (Cambodia) Plc. has put in place safeguards to protect your personal information from unauthorized use or improper access.

Passwords and Personal Identification Numbers (PINs)

Your passwords and PINs are unique to you and are an important first step in protecting your information online.

128-bit Encryption

Pentor (Cambodia) Plc. uses a Secure Sockets Layer (SSL) protocol to protect personal information transmitted to us electronically. SSL transmitted information is encrypted, or scrambled, to prevent unauthorized reading of electronic communication.

You fully understand and acknowledge that Pentor (Cambodia) Plc. cannot guarantee that the personal information you inputted online will not be misappropriated, intercepted, modified, deleted or used by others despite the physical, electronic and procedural safeguards put in place and believed to provide adequate protection to your personal information as like any similar systems, they may be subject to human and operational error.

Online Data Collection Tools: Improving and Evaluating Website Functionality and Effectiveness

Pentor (Cambodia) Plc., like many organizations, sometimes gathers data, such as your IP address, to better understand how visitors navigate our websites. We may collect information about the number of new and repeat visitors, which pages a visitor visits, how long they visit, where they are geographically located and similar details. Pentor (Cambodia) Plc. may also track how many users visit advertisements promoting our products and services that may appear on other company websites. All such information is collected in an unidentifiable form and is used to improve our websites' performance and functionality, create a better experience for our visitors, measure the response to web marketing campaigns and provide you with more relevant content based on your possible interests in Pentor (Cambodia) Plc. content, products and services.

Pentor (Cambodia) Plc. or its agents on our behalf collect this information using cookies and electronic images known as web beacons.

Cookies and Web Beacons

A cookie is a small piece of information that a website sends to your computer where it is stored on your hard drive. In our effort to make your next visit to our website convenient, Pentor (Cambodia) Plc. may use the information stored on your cookie. We assure you that a cookie does not identify you unless you have chosen to provide your identity to us. Cookies cannot access other information or files from your computer.

A session cookie (sometimes called a "transient" cookie) is erased when you close your Internet browser and leave our website. In some countries, only session cookies are used.

A "permanent" cookie is a file that remains on your computer when you close your Internet browser. A permanent cookie can be read only by the website that created the cookie when you revisit that site. Permanent cookies are not used in all our jurisdictions.

Cookies can identify a visitor only if the visitor has used a website's login feature. If you ask us to save your access ID to be used the next time you visit our website, we will use a permanent cookie to store your access ID in an encrypted format on your computer so that the next time you visit the website you will be recognized when you sign in. In this way, the website can recall your preferences and provide a more customized experience.

Permanent cookies have expiry dates and are automatically deleted from your computer after their expiry date. You can also clear your stored cookies via your browser preferences on your computer. However, unless you have settings that disallow cookies, the next time you visit our website, a new cookie will be added. You can set your website browser to notify you when you receive a cookie so that you can decide whether to accept or reject it. Since the procedure for altering preferences varies by browser you should check the "Help" menu of your browser to learn how to alter your cookie preferences. Please note, however, that rejecting cookies while visiting a Pentor (Cambodia) Plc. website may result in certain parts of the website not functioning correctly or as efficiently as if cookies were allowed.

The permanent cookies that may be placed on your computer by the Google Display Network relating to web marketing campaigns are used to increase the relevance of display ads you may see when you visit other websites that are serviced by the Google Display Network. To opt out of these cookies, select the opt out button on the Google Privacy Centre page.

Web beacons are a collective term used to refer to "pixel tags", "web beacons" or "clear GIF images" embedded in a web page and usually invisible to the user. Web beacons are used for many of the same purposes as cookies, allowing Pentor (Cambodia) Plc. or its agents on behalf of Pentor (Cambodia) Plc. to compile aggregate statistics about website usage patterns, such as how many times a link or an area on a website is clicked. All the information collected by any of these online tracking tools is non-personal and is not used in connection with any other information that could identify you personally unless you have entered your access ID and password or provided it to us through your permanent cookie.

We may share the site visit information obtained using cookies, web beacons and other similar technologies with Google Analytics or other agents to analyze online activity on our websites or in reaction to our online advertisements.

Links to Websites Outside of Pentor (Cambodia) Plc.

To provide website visitors with more information that may be helpful to them, some of our websites contain links to other websites that are not affiliated with or maintained by Pentor (Cambodia) Plc. We do not monitor the privacy practices of these third-party sites, and do not have authority over them. As a result, you fully understand and acknowledge that we do not assume any responsibility for the data collection policies and procedures of these sites whatsoever.

Special Notice – Minors Under the Applicable Law

Our website is not aimed at children who are regarded minors per the applicable law, and we will not collect, use, provide or process in any other form any personal information of children under such age and in any case of any age younger than 18 years old, deliberately. We therefore also ask you, if you are still considered a minor and younger than the age of 18, to please do not send us your personal information (for example, your name, address and email address). We will not bear any responsibility for such information provided to us.

If you are under the status of a minor per your applicable law and younger than the age of 18 and you nevertheless wish to ask a question or use this website in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf while specifying such clearly.

Transfer of Data Abroad

By voluntarily providing us with your Personal Data, you are hereby consenting to our use of it in accordance with this Privacy Policy. Due to the nature of the Internet, if you are visiting our Site from a country other than any of the Jurisdictions of Pentor (Cambodia) Plc. and its affiliates, your communications will inevitably result in the transfer of information across international boundaries. If you provide Personal Data to our Site, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Pentor (Cambodia) Plc. and the affiliates, agents and service providers referred to herein located in other countries. If data is transferred to a country whose laws do not provide equivalent data protection, Pentor (Cambodia) Plc. shall ensure adequate protection of such Personal Data in accordance with this Privacy Policy.

By visiting this web site and providing Personal Data to our Site, you consent to these transfers.

Interaction Between Customer with Pentor (Cambodia) Plc.

We are interested in your views, and we value feedback from our clients and visitors, we therefore have set up notice boards, newsgroups, feedback, email, forum facilities and/or chat rooms. If at any time this website offers any chat rooms, notice board facilities, newsgroups etc. we may collect the personal information that you disclose.

Such information will be used in accordance with this privacy policy. However, we can of course not control and be responsible for other parties' use of the personal information which you make available to them through this website. We encourage you to be careful about what personal information you disclose in this way.

Comments

The Pentor (Cambodia) Plc. website may include interactive sections such as commenting areas where visitors to the site can post comments. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. You fully understand that we are not responsible for any information published in the comments section of this website.

Updates and Changes

Pentor (Cambodia) Plc. reserves the right, at any time, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Site. It is your responsibility to review this Policy from time to time to ensure that you continue to agree to all its terms.

Our Privacy Commitment

Pentor (Cambodia) Plc. is committed to protecting the privacy of all personal information provided to us. Pentor (Cambodia) Plc. believes that proper use of this information is important for its success; information entrusted to us is in fact needed for us to deliver appropriate products and services to you. Our privacy commitment applies to all our operations, which include our Pentor (Cambodia) Plc. Centers. Our privacy commitment is about more than complying with applicable privacy laws; it is about doing the right thing for the millions of people whose lives we touch every day using their personal information, however collected or received by us.

• We keep your personal information and the business you do with us in strict confidence.
• We collect, use or disclose personal information from you only to provide you with our products and services to help you meet your needs.
• We obtain personal information about you lawfully and fairly.
• We do not disclose personal information without your permission except where permitted or required by law or competent authority. But we may share personal information with our agents, service providers or, where permitted by law, our affiliates in connection with providing, administering and servicing our products and services on our behalf.
• Where we choose to have certain services, such as data processing, provided by third party agents or service providers on our behalf, we do so in accordance with applicable law. In some cases, we may transfer your personal information to our employees, service providers or agents located in places other than where the information was provided.
• We are responsible for all personal information in our possession, including information transferred to third parties performing services on our behalf. All such persons, wherever they are located, are required by us to protect the confidentiality of your personal information in a manner consistent with our privacy policies and practices.
• We maintain appropriate procedures to ensure that personal information in our possession is accurate and, where necessary, kept up to date. To the extent required by applicable law, you may seek a correction of your personal information if you believe that the information we have is not accurate.
• We try to respond to requests for access to – or correction of – personal information as soon as reasonably possible. In circumstances where the law does not entitle you to access, we will explain why access is denied.
• We maintain technical and organizational safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. We limit access to those who have a business need to know.

Online Privacy

Pentor (Cambodia) Plc. has physical, electronic and procedural safeguards to help protect personal information provided through online transactions and activities. On some of our websites, we may use online data collection tools to improve functionality, enhance security, evaluate the effectiveness of our websites and advertising campaigns, or provide visitors with a customized online experience.

Keeping Our Records Accurate

We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us as set out below.

Security of Personal Data

As we value your personal information, we will ensure an adequate level of protection. We have therefore implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

Contact Information

You can easily select a contact you want to perform a money transfer, by granting access to the app to your contact list. Pentor (Cambodia) Plc. won't save or use this info for any other purposes than the transaction itself without your permission. Your contact information is safe with us.

Building No. 685, Floor No. 1-2, Preah Monyvong Blvd, Sangkat Boeung Kang 3, Khan Boeung Keng Kang, Phnom Penh 12100

www.pentorcambodia.com.kh

Monday - Friday from 9:00 AM to 6:00 PM

[email protected]

IT Department

Pentor (Cambodia) Plc. may update or modify this privacy commitment from time to time and this will be accessible via our website.

Our Privacy Policy Statement

Privacy is about more than just protecting the personal data you may share using our products and services, or when using our websites. Privacy is also about our obligation to use and disclose this information only for the purposes we have explained to you. Your information allows us to provide you with the best possible service and products and we are committed to your privacy.

Personal data refers to personal information, privileged information and sensitive personal information as defined (if any) in the applicable laws and regulations.

Personal information refers to any information, whether recorded in a material form or not, that directly ascertains the identity of an individual. This includes your address and contact information.

Sensitive personal information includes your age, date of birth, marital status, social security and other government identification numbers, policy information, health/medical and financial information.

Privileged Information is all forms of information which, under the court rulings and other pertinent laws, constitute privileged communication, such as, but not limited to, information which a person authorized to practice medicine, surgery or obstetrics may have acquired in attending to a patient in a professional capacity.

• Processing applications for our products and services, either through manual or automated processes.
• Providing, administering and servicing our products and services to help you meet your needs, including for purposes of improving/upgrading our systems and business processes or appointment of third-party vendors.
• Assessing your suitability for products and services, including conducting data analytics, market research and surveys which aim to provide you with better products and services.
• Informing you of Pentor (Cambodia) Plc. products and services, including marketing or promotional information regarding products through phone calls, mail, email, SMS or other electronic channels.
• Complying with applicable laws, regulations, directives, issuances by, or agreements and obligations of Pentor (Cambodia) Plc. to any competent authority, regulator, supervisory body, enforcement agency, exchange, court, quasi-judicial body or tribunal.
• Identifying, investigating and preventing financial crimes, including fraud, bribery, money laundering and terrorist financing, including but not limited to the submission of reports to the Anti-Money Laundering competent authorities.
• Enforcing and/or defending the rights of Pentor (Cambodia) Plc., before any agency, court, tribunal, quasi-judicial body.
• Recognizing other lawful or legitimate commercial or business purposes necessary for the performance of, or in relation to, a contract or service to which the data subject is a party.
• When necessary or desirable in the context of an employer-employee relationship between Pentor (Cambodia) Plc. and the data subject.
• Enabling Pentor (Cambodia) Plc. to exercise governance over its businesses and ensuring that risks arising therefrom are duly identified, measured, managed and mitigated.

We may also collect personal data from other sources (e.g., your employers, credit bureaus, associations/organizations, etc.) as lawfully permitted.

For Partnerships and Corporate entities, you represent and warrant that you have (a) advised your data subjects of the purpose/s of collecting personal data and disclosure thereof to Pentor (Cambodia) Plc., their rights as data subjects and other relevant information, and (b) obtained the necessary consent and authority to disclose personal data of your directors, officers, employees, members and other representatives to Pentor (Cambodia) Plc., pursuant to the applicable laws and regulations.

Disclose and Share Data

While bearing in mind your privacy rights, the public interest in the availability of the data and as necessary for our provision of services to you, we may disclose and share your personal data to the following:

• Any member of the Pentor (Cambodia) Plc. Group, its directors, officers, employees, duly authorized representatives, related companies and affiliates.
• Third-party service providers and vendors including credit card processors, data analytics and customer support providers, and IT service providers who are bound by an obligation of confidentiality. They will have access to your personal data only as necessary to perform their requested function on your behalf, and if they have adequate security and privacy standards acceptable to Pentor (Cambodia) Plc.
• Any authority, regulator, supervisory, enforcement agency, exchange, court, quasi-judicial body or tribunal.
• Professional advisers including accounting, tax, financial or legal counsel.
• Anyone we consider necessary for the purposes of providing you products and services and other purposes mentioned above.

Protecting Personal Data

The processing of your personal data exposes you to financial, legal, regulatory or reputational risks that may result from the unauthorized processing or disclosure of personal data. Pentor (Cambodia) Plc. is committed to protecting the privacy of all personal data provided to us. We maintain physical, technical and organizational safeguards to protect your personal data against loss, theft, unauthorized access, disclosure, copying, use or modification. We limit access to those who have a business need to know. We are responsible for all personal data in our possession, including information transferred to third parties performing services on our behalf. All such persons, wherever they are located, are required by us to protect the confidentiality and privacy of your personal data in a manner consistent with our privacy policies and practices.

Data Subjects

As Data Subjects, you have the following rights:

How Long We Will Retain Your Personal Data

Your personal data will be retained by Pentor (Cambodia) Plc. throughout the duration of your account and/or until expiration of the retention limit set by Pentor (Cambodia) Plc. standards, industry standards, laws and regulations from account closure and the period set until destruction, disposal or anonymization of records, unless withdrawn in writing or withheld due to changes in the information supplied by the Company.

How to Contact Pentor (Cambodia) Plc.

If you have questions about this Privacy Policy and Statement, our data processing activities or your dealings with this web site, you can contact the Data Privacy Officer via e-mail [email protected] or customer service via email: [email protected] or as may be applicable; or by visiting our website at www.pentorcambodia.com.kh.

Pentor (Cambodia) Plc.

Building No. 685, Floor No. 1-2, Preah Monyvong Blvd, Sangkat Boeung Kang 3, Khan Boeung Keng Kang, Phnom Penh 12100, Kingdom of Cambodia

Data Protection Officer

[email protected]

www.pentorcambodia.com.kh

Monday to Friday, 9:00 AM to 6:00 PM

Amendments

Pentor (Cambodia) Plc. reserves the right to change (sections of) this Privacy Statement at any time and without notice. It is recommended that you review this Privacy Statement periodically for changes.

Governing Law

The customer acknowledges and agrees that this "Personal Data Protection Policy" is governed and interpreted in accordance with Cambodia law, and Cambodia courts have the authority to consider any disputes that may arise.