We're sorry to hear that you want to delete your account.

Here are a few things to check before we can assist you with deactivating your Account at the Branch. Please prepare the following:

• Do you have any outstanding advances?

• Do you have a negative/outstanding account balance?

• Do you have pending transactions?

• Are you expecting a merchant refund to your account?

• Do you have an open dispute?

If you answered yes to any of the questions above:

• Unfortunately, we won't be able to close your account. We recommend reaching out once you can answer no to the questions above.

If you answered no to all of the questions above:

• Please reach out to us to have your account fully deactivated.

Do you still need help?

• Call Branch Support and Phone Support Hours:

• Tel : (855) 23 902 244, (855) 23 902 255

• Email : [email protected]